We aim to provide a great experience every time, but even we have an off day now and then. The best way to make sure your order arrives just right is to read these guidelines before you order. Our Refund policy has more details.

If you have an issue that isn't covered below, email us at anirudh@eatruani.com and we'll help work through a solution.

Thanks!

Shipping & Accuracy We ship within the United States only. Check your address carefully! We deliver only to the address you confirm at checkout, and we can't guarantee the condition of a package if the carrier has to reroute it. Orders ship on the Monday of the week after they're placed, and you'll get a shipping confirmation email with tracking.

Shipping Costs & Faster Delivery Shipping is free on orders of $55 or more. For orders under $55, checkout shows live UPS rates for your address. If you need your order sooner, email us at anirudh@eatruani.com and we'll let you know what's possible.

Refunds and Replacements Because our products are perishable, we don't accept returns. Please check that everything you received matches your order. If your order arrives damaged, spoiled or wrong, email anirudh@eatruani.com within 24 hours of delivery with your order number and a photo, and we'll replace or refund the affected items.

Ordering Policy Please place orders at www.eatruani.com. We don't take order details by email.

Cancellations and Changes You can cancel an order within 15 minutes of placing it. After that, your order may already be in our baking and packing queue, so we can't guarantee changes or cancellations.

Handling and Freshness All RUANI products ship refrigerated from our kitchen.

Please refrigerate or freeze the products as soon as they arrive. If you keep them in your pantry, make sure the temperature doesn't go above 95°F. Spoilage must be reported within 24 hours of delivery. We use only high-quality ingredients, with no artificial preservatives or colouring. For storage details, check the back of each pack.